Frequently Asked Questions

Frequently Asked Questions

Do I need a referral?

You do not need a referral to engage in care with one of our health professionals. However, some insurance plans require that you have a referral from your family medical doctor before they will reimburse you for services rendered by a Registered Massage Therapist, for example. Please check with your insurance provider directly.

With your permission, and to improve the quality of care you receive, your KIHC health professional may offer to write you a referral letter to another practitioner located at KIHC or in our community. Referral letters are useful for accurately capturing the details of your health concerns and streamlining the integration process.

I’m unsure which practitioner I should see to address my health concern. Where do I start?

There are so many options available in integrative medicine that it can be challenging to find the most effective one for your health concern. We’ve created a simple questionnaire to help you find the right option. You’re welcome to discuss these results with our reception staff, or request that the Clinic Director review them for further guidance. If you still have questions, a complimentary introductory consultation with any of our practitioners may help.

Are your services covered by insurance?

Though all of our health professionals are regulated by the government where possible, these services are not paid for by the government (i.e. OHIP).  Most private insurance companies offer coverage for services provided by regulated health practitioners – please check with your provider directly.

Insurance coverage is often issued according to the type of practitioner you acquire services from, rather than for the service provided. For example, acupuncture services may be covered by your insurance company if rendered by a Registered Acupuncturist, Physiotherapist, or Naturopathic Doctor. Your insurance company might not cover acupuncture services rendered by all three of these licensed practitioners, however.

If your insurance plan covers Osteopathy services, it’s important to know that some insurance providers will decline your request for reimbursement if your Osteopathic Manual Practitioner (DOMP) does not meet their standards. Graham Wiltshire, DOMP at KIHC, is a member of the Ontario Association of Osteopathic Manual Practitioners (OAO) and his services are covered by all insurance providers in Ontario that offer coverage for Osteopathy, including Manulife and Sunlife.

To help you navigate these questions about your insurance plan, we’ve created a document that you can fill out and submit directly to your insurance company.

Please note that we only offer direct billing services for qualifying veterans via Veterans Affairs Canada.

May I purchase a health supplement from your dispensary?

The rules that govern our professional health dispensary are different from those that govern retail stores. Our dispensary is a service for our clients and accessible to individuals who have a prescription from a health professional.

Can I have medical testing done without being a patient?

The Ontario government authorizes Naturopathic Doctors (NDs) to requisition certain medical tests at licensed laboratories for their patients. Regulated health professionals with this authorization must only requisition tests for their patients.

Knowing which test to order and how to interpret the results depends significantly on the detailed health information you provide your ND. Test results are never “black and white” and at times can be misleading, if not interpreted in the context of your unique health situation.

May I schedule an appointment after-hours?

Though our receptionists are only available during regular business hours, many of our practitioners offer consultations before and after these hours during the week. We do not currently offer weekend appointments.

I live out of town but would like to use my complimentary consultation. What should I do?

Although we do prefer to meet you in person, we do conduct complimentary 15 minute consultations over the telephone as well.

Can Naturopathic Doctors Prescribe Drugs?

Naturopathic Doctors who wish to prescribe certain drugs must complete an additional comprehensive evidence-based Prescribing and Therapeutics course and pass the corresponding government pharmacy examinations. NDs who have met the Standard of Practice for Prescribing are authorized to prescribe bio-identical hormones and desiccated thyroid, and administer vitamin B12 injections. At KIHC, Dr. Angela Hunt and Dr. Sonya Nobbe are authorized to provide these services for their patients.

Where can I find more information?

More information about upcoming workshops, clinic services, and a variety of health concerns, is available on our blog and on our Facebook page. You’re also very welcome to drop-in during business hours to speak with our reception staff, or to schedule a complimentary 15-minute consultation with any of our health professionals.