Frequently Asked Questions

Frequently Asked Questions

Do I need a referral?

You do not need a referral to engage in care with one of our health professionals. However, some insurance plans require that you have a referral from your family medical doctor before they will reimburse you for services rendered by a Registered Massage Therapist, for example. Please check with your insurance provider directly.

With your permission, and to improve the quality of care you receive, your KIHC health professional may offer to write you a referral letter to another practitioner located at KIHC or in our community. Referral letters are useful for accurately capturing the details of your health concerns and streamlining the integration process.

I’m unsure which practitioner I should see to address my health concern. Where do I start?

There are so many options available in integrative medicine that it can be challenging to find the most effective one for your health concern. We’ve created a simple questionnaire to help you find the right option. You’re welcome to discuss these results with our reception staff, or request that the Clinic Director review them for further guidance. If you still have questions, a complimentary introductory consultation with any of our practitioners may help.

Are your services covered by insurance?

Though all of our health professionals are regulated by the government where possible, these services are not paid for by the government (i.e. OHIP).  Most private insurance companies offer coverage for services provided by regulated health practitioners – please check with your provider directly.

Insurance coverage is often issued according to the type of practitioner you acquire services from, rather than for the service provided. For example, acupuncture services may be covered by your insurance company if rendered by a Registered Acupuncturist, Physiotherapist, or Naturopathic Doctor.

To help you navigate these questions your insurance plan, we’ve created a document that you can fill out and submit directly to your insurance company.

May I purchase a health supplement from your dispensary?

The rules that govern our professional health dispensary are different than those that govern retail stores. Our dispensary is a service for our clients and accessible to individuals who have a prescription from a health professional.

Can I have medical testing done without being a patient?

Naturopathic Doctors are only able to requisition medical tests for their patients. Some patients are surprised to learn that testing will not provide the answers they’re searching for. Further, test results are never “black and white” and must be interpreted according to your particular symptoms and medical history.

May I schedule an appointment after-hours?

Though our receptionists are only available during regular business hours, many of our practitioners offer consultations before and after these hours during the week. We do not currently offer weekend appointments.

I live out of town but would like to use my complimentary consultation. What should I do?

Although we do prefer to meet you in person, we are able to offer our complimentary 15 minute consultations over the telephone as well.

Where can I find more information?

More information about upcoming workshops, clinic services, and a variety of health concerns, is available on our blog and on our Facebook page. You’re also very welcome to drop-in during business hours to speak with our reception staff, or to schedule a complimentary 15-minute consultation with a health professional.