FREQUENTLY ASKED QUESTIONS

Navigating the world of integrative medicine and insurance isn’t always easy. We’re trying to change that. If you can’t find answers to your questions about our services here, please run a search query on our blog, visit our Facebook page, or give us a call. You’re also welcome to drop-in during business hours to speak with our reception staff or schedule a complimentary 10-minute consultation with any of our health professionals.

Do I need a referral?

You do not need a referral to engage in care with one of our health professionals. However, some insurance plans require that you have a referral from your family medical doctor before they will reimburse you for Massage Therapy services, for example. Please check with your insurance provider directly.

With your permission, and to improve the quality of care you receive, your KIHC health professional may write a referral letter to another practitioner located at KIHC or in our community. Referral letters are useful for accurately capturing the details of your health concerns and streamlining the integration process.

I’m unsure which practitioner I should see to address my health concern. Where do I start?

There are so many options available in integrative medicine, it can be hard to know which one is the right fit for you. We’ve created this simple questionnaire to help you figure it out. (Use this pdf or contact us for an electronic version that you can submit online.) Our Clinic Director will be happy to review your answers and offer some guidance. If you still have questions, a complimentary introductory consultation with any of our practitioners may help.

Are your services covered by insurance?

Though all of our health professionals are regulated by the government where possible, these services are not paid for by the government (i.e. OHIP).  Most private insurance companies offer coverage for services provided by regulated health practitioners – please check with your provider directly.

Insurance coverage is often issued according to the type of practitioner you acquire services from rather than for the service provided. For example, acupuncture services are offered by our Registered Acupuncturist and some Naturopathic Doctors, but your insurance company might only cover acupuncture rendered by one or two of these practitioners.

If your insurance plan covers Osteopathy services, it’s important to know that some insurance companies only cover services by Osteopathic Manual Practitioners (DOMPs) who maintain membership with particular professional associations. Please check your insurance plan carefully and review the biographies of your manual practitioner on our “Meet Our Team” page.

We’ve created this additional document to help you navigate these questions with your insurance company directly.

Do you offer direct billing to my insurance company?

Given the unique multi-disciplinary nature of our health clinic, we only offer direct billing services for qualifying veterans via Veterans Affairs Canada.

What are your appointment cancellation policies?

Many of our practitioners have a long wait-list and patients who are eager to receive care for their health concerns. We request at least 24 hours business-day cancellation notice so that we may offer your appointment space to someone else. Late cancellations are subject to a 50% late cancellation fee. 

Are after-hour appointments available?

Many of our practitioners offer consultations before and after regular business hours. We do not currently offer weekend appointments.

Do your practitioners offer online (telehealth) appointments?

Yes! Many of our practitioners offer telehealth appointments for patients and clients who live in Ontario. Please ask your practitioner about this option and visit our blog post here for details about regulations and software for telehealth appointments.

Where do I park?

If the parking spaces at the front of our building are full, you’re welcome to park in the church parking lot across the street. If you need more accessible parking, please let us know well in advance and we’ll reserve a spot right up front for you. 

I have chemical sensitivities. Do you have a scent-free policy?

Yes! KIHC is a scent-free facility.

Some clients experience severe health symptoms when exposed to fragrances such as fabric softener, hair spray, and hand moisturizers. Please refrain from using scents while visiting the clinic. Appointments may be re-scheduled at the time of arrival if this policy is not respected. Thank you for understanding.

May I purchase a health supplement from your dispensary?

The rules that govern our professional health dispensary are different than those that govern retail stores in Ontario. Our dispensary is a service for our clients and accessible to individuals who have a prescription from a health professional.

Can I have medical testing done without being a patient?

The Ontario government authorizes Naturopathic Doctors (NDs) to requisition certain medical tests at licensed laboratories only for their patients.

Knowing which test to order and how to interpret the results depends significantly on the detailed health information you provide your Naturopathic Doctor. Test results are never “black and white” and at times can be misleading if not interpreted in the context of your particular health situation.

Can Naturopathic Doctors prescribe drugs?

Naturopathic Doctors who wish to prescribe certain drugs must complete additional comprehensive evidence-based Prescribing and Therapeutics courses and examinations. NDs who have met the Standard of Practice for Prescribing are authorized to prescribe bio-identical hormones and desiccated thyroid, and administer various vitamin injections. Dr. Hunt, Dr. Nobbe, and Dr. Mirhosseini at KIHC are authorized to provide these services for their patients.

Why are there no testimonials on your website?

The many happy health stories our patients share with us fill us with gratitude and inspiration! Thank you for sharing these with us. However, our government regulatory bodies request that you do not post these stories on the internet or on social media channels, for concern of testimonials that are unverifiable and potentially misleading. Most regulated health professionals in Ontario are not allowed to share your stories with the public.

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We respectfully acknowledge that Kingston Integrated Healthcare is situated on ancestral Anishinaabe and Haudenosaunee Territory. Since time immemorial they have cared for these lands and waters, and we are grateful. We recognize that a healthy environment is essential to the wellbeing of all people and all life.


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